Shipion – Privacy policy
At Shipion, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website, mobile app, and services (collectively, the “Platform”).
By accessing or using Shipion, you agree to the practices described in this Privacy Policy.
1. Information We Collect
1.1 Personal Information
We may collect the following information when you register or use Shipion:
Full Name
Phone Number
Email Address
Business Name (if applicable)
Profile Photo
Login credentials (encrypted)
OTP verification details
1.2 Transaction & Usage Information
Load details (From, To, vehicle type, luggage, distance)
Bids submitted or received
Accepted and completed loads
Wallet transactions and order references
Login activity, IP address, and device details
1.3 Location Information
Pickup and delivery locations entered by users
Distance and route data calculated via map services
Shipion does not track real-time GPS without user action.
1.4 Technical Information
Browser type and device information
Cookies and session data
App or webview identifiers (if applicable)
2. How We Use Your Information
Shipion uses collected data to:
Create and manage user accounts
Enable load posting and bidding
Facilitate communication between Customers and Drivers
Process wallet entries and transaction logs
Send OTPs, alerts, notifications, and service updates
Improve platform performance and security
Prevent fraud and misuse
3. Sharing of Information
Shipion does not sell your personal data.
We may share limited information:
Between Customers and Drivers only after bid interaction
With payment gateways for transaction processing
With legal authorities if required by law
All third-party services are expected to comply with data protection standards.
4. Cookies & Tracking Technologies
Shipion uses cookies to:
Maintain login sessions
Improve user experience
Analyze platform usage
You may disable cookies via browser settings, but some features may not function properly.
5. Data Security
We implement reasonable security measures including:
Encrypted passwords
OTP-based verification
Secure server and database access
Restricted admin access
However, no system is 100% secure. Users are responsible for protecting their login credentials.
6. Data Retention
We retain user data:
As long as the account remains active
As required for legal, tax, or audit purposes
Wallet and transaction records may be retained for compliance
Users may request account deletion, subject to legal obligations.
7. User Rights
Users have the right to:
Access their personal information
Update phone number or email
Request account deactivation
Request deletion of personal data (where legally permitted)
Requests can be sent to support@shipion.in.
8. Children’s Privacy
Shipion services are not intended for users under 18.
We do not knowingly collect data from minors.
9. Third-Party Links
Shipion may contain links to third-party websites or services.
We are not responsible for their privacy practices.
10. Driver & Customer Data Visibility
Customer contact details are shared only with confirmed Drivers
Driver details are visible only to Customers they interact with
Public listings do not display sensitive personal data
11. Legal Compliance
Shipion complies with:
Information Technology Act, 2000 (India)
Applicable data protection and privacy regulations
We may disclose information to comply with legal obligations or enforce platform policies.
12. Changes to This Privacy Policy
Shipion reserves the right to update this Privacy Policy at any time.
Changes will be effective upon posting
Continued use indicates acceptance
13. Contact Us
If you have questions about this Privacy Policy or your data:
Shipion Support
📧 Email: support@shipion.in
🌐 Website: https://shipion.in