Refund Policy – Shipion

At Shipion, we strive to provide a reliable logistics and transport bidding platform connecting customers with transport providers. This Refund Policy outlines the circumstances under which refunds may be issued for payments made through the Shipion platform.

1. Platform Nature

Shipion acts as a technology platform that connects customers and transport service providers. Shipion does not directly provide transportation services. Payments made on the platform may include service fees, booking fees, or wallet recharges.

2. Wallet Recharge Refunds

Wallet recharges made on Shipion are generally non-refundable.
Once funds are added to the wallet, they can only be used for services within the Shipion platform.
In case of a duplicate transaction or payment failure with amount deducted, users can request a refund.

Refund requests for such cases must be made within 3 days of the transaction.

3. Booking Cancellation Refunds

Refund eligibility depends on the cancellation timing:

Before Driver/Transporter Confirmation

If a booking is cancelled before a transporter accepts the job, the full amount will be refunded to the user wallet.

After Driver/Transporter Confirmation

If cancellation occurs after confirmation, Shipion may deduct a service charge or cancellation fee.

After Pickup Started

Once the driver has started the pickup or the shipment is in transit, refunds are not applicable.

4. Failed Transactions

If a payment is deducted but the order or wallet recharge is not successfully created, the amount will be automatically refunded to the original payment method or wallet within 5–7 business days.

5. Dispute Resolution

If there is a dispute between a customer and a transporter regarding service quality, delays, or damages:

Shipion will review the case.
Supporting evidence such as chat history, booking details, and proof may be required.
Refund decisions will be made at Shipion’s discretion.

6. Non-Refundable Situations

Refunds will not be issued for:

Completed transportation services
Incorrect booking details entered by the user
Failure of the user to be available at pickup or delivery location
Wallet funds used for completed transactions

7. Refund Processing Time

Approved refunds are typically processed within 5–10 business days, depending on the payment provider or bank.

8. Policy Changes

Shipion reserves the right to modify this Refund Policy at any time without prior notice. Users are encouraged to review this page periodically.

9. Contact Us

For refund requests or questions regarding this policy, contact us:

Email: support@shipion.in
Website: https://shipion.in